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Frequently Asked Questions

Can you create a custom design?

Of course! If you have an idea or picture of any piece you’d like to have made, we can do it. If you find a piece from our retail line you like but would like to alter it in some way, we can have it made or changed to your specifications.

Do you sell loose diamonds?

Avior Jewelry sells loose diamonds, as well as finished engagement rings, designer jewelry, and mountings at our website.

How can I make sure the diamonds I receive are actually diamonds?

Every loose diamond or diamond engagement ring we ship comes with an independent GIA report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond to ensure that it is in fact a diamond.

Are any of your diamonds heat treated, clarity enhanced, color enhanced or modified in any way?

Avior only sells diamonds that are 100% natural and untreated. The Gemological Institute of America (GIA) will not issue grading reports on diamonds that have been treated or enhanced. At Avior, all of our diamonds are GIA certified, so you are guaranteed that your diamond is natural.

What if I need an item sooner than the date listed on the website?

Rush orders are available! Please call our customer service center at 214-741-7129. Office hours are Monday through Friday 10-6pm.

How do I set up an appointment with your consultants?

You may call Avior and set up an appointment with any of our sales staff Monday through Friday, 10-6pm. We are also available Sundays by appointment only. You will also find links throughout our website that will direct you to our online appointment form.

I need a repair. Where do I go? Who do I call?

If your jewelry needs repair, please see one of our consultants in the showroom nearest you or feel free to call us at 214-741-7129.

How do I apply for credit?

You can only apply for credit in person.

Will my personal information be shared with any third parties?

No. Avior keeps your information 100% private and confidential.

What if the ring I ordered is not correct size?

That’s not a problem! If a ring is not the correct size upon delivery, we will cover the ring sizing for 14 days after your purchase.

I have my own diamond, but I’d like to purchase one of your settings. Can you set my diamond into one of your rings?

Yes we are more than happy to set your diamond for you. There is a setting fee on all diamonds set that are not purchased from Avior.

Do you care or clean for jewelry sold from your site or showroom?

Yes all jewelry purchased from Avior is eligible for free cleaning whenever you feel it is necessary.


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